Rising Above Expectations

A fresh, locally trusted option for expert heating and cooling services in Blount, Loudon, Knox, Roane, and Anderson Counties.

Rising Above Expectations

A fresh, locally trusted option for expert heating and cooling services in Blount, Loudon, Knox, Roane, and Anderson Counties.

Why Phoenix Home Comfort?

East Tennessee is our home, and our mission is to deliver the kind of service we would want for our families. So, we are here to make heating and cooling easy and comfortable for you—clear communication, straightforward service, and always with your comfort as our top priority.

With years of experience in the industry, full hearts, and ambition for the future, Phoenix Home Comfort is ready to provide solutions to any heating and cooling needs you may be experiencing:

AdobeStock_591277863

We service All Brands!

Did you know? With regular maintenance, furnaces can efficiently last up to 15-20 years. Beyond that, they can start driving up energy costs, require frequent repairs, and affect indoor air quality. Ask us how our maintenance plans can help extend your system’s life and keep your home comfortable year-round!

Group Shot Distance

Meet The Team

Meet Sam and Augie, the driving forces behind Phoenix Home Comfort. Their dedication and leadership have laid the foundation for everything we do.

Alongside them is Jesse, our skilled technician, who delivers expert care and precision in every job. Supporting the operations are Kayla, Tessa, and Mary—the heartbeat of the office. From scheduling and customer care to keeping everything running smoothly behind the scenes, they ensure every detail is handled with care.

Each member of our team brings unique talents, perspectives, and values to Phoenix Home Comfort, creating a family-centered business united by a shared commitment to quality, comfort, and exceptional service.

At Phoenix Home Comfort, we’re more than a business; we’re a family dedicated to helping make your home as comfortable and welcoming as possible. Thank you for being part of our journey!

Group Shot Distance

Meet The Team

Meet Sam and Augie, the driving forces behind Phoenix Home Comfort. Their dedication and leadership have laid the foundation for everything we do.

Alongside them is Jesse, our skilled technician, who delivers expert care and precision in every job. Supporting the operations are Kayla, Tessa, and Mary—the heartbeat of the office. From scheduling and customer care to keeping everything running smoothly behind the scenes, they ensure every detail is handled with care.

Each member of our team brings unique talents, perspectives, and values to Phoenix Home Comfort, creating a family-centered business united by a shared commitment to quality, comfort, and exceptional service.

At Phoenix Home Comfort, we’re more than a business; we’re a family dedicated to helping make your home as comfortable and welcoming as possible. Thank you for being part of our journey!

Have questions?

Great! We love chatting with our clients so we can get to know you and figure out how we can help with your specific needs. Please reach out today!

Our Frequently Asked Questions

With over 15 years of combined experience in customer service and trades, with a focus on heating, cooling, and home comfort, Sam and Augie founded Phoenix Home Comfort. After being part of the layoff at Russell and Abbott Sam and Augie felt they could take the knowledge and skills they gained while working for R&A and open their own company that would still give back to the community the level of service and professionalism they are accustomed to. With their families’ support and a desire to continue a legacy of excellent service to the community, Phoenix Home Comfort’s mission is to “rise above expectations” and bring fresh energy to the home services industry.

Not convinced? Read for yourself...

Google Logo

Alicia

Sam and Kayla were amazing! Kayla got us on the schedule same day, was extremely professional, and so helpful with everything! Sam figured out the issue quickly and had our heat back on in less than an hour.
So happy we found our new go to HVAC company!

Google Logo

Darrell

Outstanding customer support!
They went above and beyond ensuring my heating issue was resolved in the minimum time possible.
They were always on time, affordable and helpful from my initial call to the top notch service provided.
If honest, quality, service is what you need - get in touch with Phoenix Home Comfort- they ROCK!

Google Logo

Nancy

Russell abbott filed chapter 13, so we wasn't sure what we needed to do, Phoenix came to our rescued us when our 2yo furnace stopped working. We appreciated them very much. They were very good, and even our dog Brody love them.

Facebook logo

Ashley

We found this new company after discovering our old company went out of business. They came out quickly and within the set time frame. Everything was explained thoroughly throughout their whole process. Very friendly and knowledgeable. I'd highly recommend giving them a try for all your heat and air needs!
 

Google Logo

French

I can define my experience with Phoenix with one word… TRUST. I trust that they are very knowledgeable about all things HVAC. I trust them to come into my home. And I trust that they won’t try to sell me something I don’t need.

Google Logo

Dave

New heat pump system works great. Augie and his crew did an excellent high quality installation. The attention to detail was evident in the finished product. My wife was very pleased with the clean work area when they left. I will highly recommend this company to everyone in need of hvac service.

Google Logo

Alan

First visit with Phoenix and the gentlemen were very open, listened intently and were very helpful. Quality of work was very high. A great first appointment!

Instagram logo

Melba

🙌🙌 We were so happy with your promptness, knowledge, professionalism, integrity, and of course our new unit! We highly recommend your company to anyone looking for a company you can trust!! Thank you @phoenixhomecomfort

Google Logo

Bill

Thank you all at Phoenix Home Comfort!
This is a very well run company they have great customer service and fantastic technicians. Sam came to install a control board in an oncoming snow storm left us with a great running system again. Once again this is a great company and people you can trust...

Instagram logo

Rachael

I just wanted to give a shoutout to @phoenixhomecomfort. We have an Onyx unit that was maintained by Russell & Abbott. As most of you know, R&A went under and our unit busted earlier this season, leaving our house too cold for even OUR taste. Sam with Phoenix Home Comfort was able to come out and help assess the problem and fix it!!! If you're looking for someone to replace R&A, give them a call!!!

Nextdoor logo

Kathy

I used R&A for many years too. I just started using Phoenix Home Comfort and recommend them. They are very knowledgeable, responsive and reliable.

Google Logo

Ronnie

Very professional, very knowledgeable

Google Logo

Garrick

I called Phoenix Home Comfort to help me diagnose a heating issue on a cold, blustery day. Jesse arrived to my home and was a pleasure to work with. He worked very hard to diagnose the heating issue and found that an electric wire under the house was actually the culprit. He had my home heating again, and my family and I are so grateful. I look forward to being a valued customer for years to come!

Google Logo

Marian

Great service and so easy to work with.

Google Logo

Sandra

They were on time, dis a great job and left me an estimate for another project I had ask for!

Google Logo

Stephen

Phoenix has been absolutely amazing in providing care for my elderly aunt. Their communication is outstanding, always keeping us informed and involved every step of the way. The team is incredibly compassionate and attentive, making sure my aunt feels comfortable and well cared for. I highly recommend Phoenix for anyone looking for reliable and empathetic home care services. Their dedication and professionalism are truly top-notch!

Google Logo

Bob

Phoenix has picked up the remnants of the Russell and Abbott bankruptcy. Augie has done a great job servicing my new unit. I look forward to seeing what package deals Phoenix offers.

Google Logo

Lee

Sam did a great job with the maintenence of my two HVAC units; poor guy had to work in single digit weather! I'm glad to have a maintenence crew that I trust to keep my ancient upstairs unit lasting as long as possible.

Google Logo

Marshall

Communication is great, arrived on time, pleasant and thorough, reasonable prices. Just what I needed. Will definitely call them again...

Google Logo

John

Phoenix replaced our faulty thermostat recently with a new one (which is working fine) and has provided excellent customer service with a follow up visit to help with needed adjustments. Thanks to all involved with your help in making this a success!

Google Logo

April

Very professional and thorough. Thank you Augie and team for all of your help including finding parts that were difficult to get for various reasons and making sure we were back up and running!!

Google Logo

Jim

Outstanding service on short notice

yelp logo

Rick

Fast response time. Friendly and got the job done. I've known Augie through his work for another service and installation company, and have always been impressed by his professionalism. You can't go wrong with Phoenix Home Comfort. Thanks!

Google Logo

Bill

Once again Phoenix Home Comfort came through! The customer service is key in a business they have that covered. The technician that shows up at your home is polite confidant and knowledgeable ready to fix your problems. Very important 👏Do not hesitate to use this company!! Thank you Kayla and Jesse we appreciate you very much.

Google Logo

Jeremy

Great work keeping our older unit going.

Google Logo

Raymond

Jesse was very pleasant and knowledgeable. It was suggested that our condenser be cleaned and he took care of it. Everything went well. We appreciated his professionalism. We'll be calling Phoenix for our next service.

Google Logo

Clifton

Phoenix Home Comfort immediately came out in the freezing temps and quickly resolved the issue. Not only were they expedient but also friendly and honest. In short, very helpful & honest with friendly owner — a local business you can trust! Thank you!

Google Logo

Michael

Phoenix home comfort did a wonderful job!
They worked with the supplier and put a plan together. Everything went to plan and the unit is working wonderfully again! I do appreciate their work that was done.
Thanks Auggie and crew!!!!👍

Google Logo

James

Sam performed a detailed inspection of our unit and ensured us it was good to go! Nice to have a local HVAC company that we can trust.

Google Logo

Tom

great service at a reasonable price

Google Logo

Camille

Fantastic service. I highly recommend this company. They came that day and gave us excellent advice. The people who answered my call were very kind.

Google Logo

Glo

So relieved that Phoenix Home Comfort is knowledgeable about the Onyx units we purchased from Russell and Abbott and can continue our maintenance and troubleshooting. Have recently worked with Augie and Jesse, and both of them were on top of getting one unit repaired and the first of a 2x/year service check up for both units. I’m very happy with my experience, and will be a repeat customer. Shout out to Kayla in the office, too.

Google Logo

Thomas

My service technician (Jesse) did a very thorough job of checking out my HVAC units, explaining what he found as he went through it. He was very friendly and considerate.
I’ll definitely continue using Phoenix’s services.

Google Logo

Judy

Just the nicest guy, Sam , that really knew his “stuff”! It great to have folks that can help us older folk, understand this newer stuff! Thanks for the great help!!

Google Logo

Joe

We also had an Onyx system installed by Russel and Abbott. So this was a routine checkup on our system (1 year old) and an evaluation of the HVAC technician. I was very pleased with the technician. He seemed very knowledgeable of my system and had the installation records for it. He answered all of my questions, gave the system a thorough checkup, and didn't try to up-sell me on anything. I think I found a good HVAC company.

Google Logo

Bradley

Recently found out the the new owner of Russell and Abbott Heating / Air had filed bankruptcy and left us “out in the cold”. Did my homework to find a new HVAC specialist and called the good people at Phoenix Home Comfort. Scheduling: A+. The service visit: A+. Glad to have found a great team of professionals and look forward to working with them in the future. Highly recommend.

John Doe

Designation

If you are looking for some awesome, knowledgeable people to work with, these are the guys I highly recommend. Their friendliness and result-driven approach is what I love about them.

Google Logo

Amy

Great experience and very caring employees! We are very pleased with Phoenix. Augie was awesome! Our previous HVAC company went bankrupt with no notice to their customers and Phoenix was right there to help us with maintenance and a repair. They went above and beyond and we are excited to build this new relationship with this great company! Call Phoenix, you won't be disappointed!

We would love to hear from you.

(865) 224-3924 • info@phoenixhomecomfort.com

(865) 224-3924
info
@phoenixhomecomfort.com

If you are in our service area, give us a call!

TN county map Phoenix
Request an Appointment Here
proud-member
Name(Required)
Email(Required)
Need assistance with your HVAC system, or just want to know more about our services? Let us know! We’ll be in touch soon to help.
Click here to read the Privacy Policy Privacy Policy
This field is for validation purposes and should be left unchanged.
Scroll to Top